![]() I personally still suspect NAS or network issues but given your current mood (as well as absence of local storage big enough) it doesn’t seem like we’ll be able to progress with troubleshooting. Support-wise, I’d wish you’d reported the issue while the mainstream support was still active but it seems that the product worked just fine during that period. iMazing software for my family’s iPhones fleet). I have about 15 subscriptions, half of these are software, e.g. I’d also be interested to learn whether you have any other subscriptions and what value you deem in these (e.g. You’re always welcome! Come visit us again shall you revisit the solution anytime in future. Should the backup(-s) validate just fine once copied to local storage this would severely limit possible culprits. This is a very basic troubleshooting step aiming to exclude any possible network or NAS issues. The insistence on moving a remote backup to be local on both of these KB Articles is why I'm questioning if ATI is incompatible with network storage. You may observe the disk activity in resource monitor to see whether it is gathering files or not.Īlternative means of gathering the report is AcronisInfo utility. You may just need to wait till the tool gather the information and provides the dialog to save the file. When I reached the portal, it's made very clear to me that my ATI 2021 license is not under supportĬan you elaborate on that? or provide a screenshot?īased on current product lifecycle for consumer products you're still eligible for Extended Support till August 2022. You could try cleaning up previous versions, however I am not %100 sure in this particular situation. This suggestion (move the backup to local storage) is present on your first image as well as Step 1 on the Troubleshooting Issues with Corrupt Backups. Should you be able to provide the links to the articles you mentioned I would check what contributed to the misunderstanding on this matter. I have clicked the "Generate system report" button numerous times and no observable response occurs. System report - see Acronis True Image: Collecting System Report If Acronis Support will indeed help, let me know and I'll make a ticket. This is not a recovery issue, it's a backup/validation issue - thus I expected to ticket to be closed, didn't bother to make one, and am here troubleshooting on reddit instead. ![]() When I reached the portal, it's made very clear to me that my ATI 2021 license is not under support unless I'm having an issue with data recovery. I do not have 6.74 TB available on a local disk. tibx files that constitute my backup is 6.74 TB on my NAS. NAS), try placing it onto a local disk and check if validation works If the backup/archive is located on a network share (e.g.
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